TERMS AND CONDITIONS
PRICING
The total cost is highly depending on complexity of cake design (the amount of time dedicated to create your cakes), flavor and cost of production.
Cupcake tower hire is only available with cupcakes order. Cupcake tower hire fee is $30 for 3 days, with Refundable Bond of $150. Cupcake Tower need to be return within 3 (three) business days. If cupcake tower came back with damage, or not returned within timeframe given, you will loose the Bond. We will make all possible efforts to make sure the Cupcake Tower return to us within timeframe given. If you wish, we can pick the Cupcake Tower up from the Venue, this will incur additional cost, depending where the Venue is, from $20.-
FRESH FLOWERS ON YOUR CAKE
Please organize them with your Florist, and it is their responsibility to put them on your cake at the Venue. We will not be held responsible for any damage done by your Florist to your cake, including uncovered florist wires on your cake.
If you sourced fresh flowers not from Florist, please make sure they are not treated with harmful chemicals. Please have them wired and covered with florist tapes. We will not be held responsible or liable for any compensation due to using fresh flowers that are not treated properly for cakes and causing illness.
If you prefer us to put them on your cake, please arrange with your Florist to have those flowers ready before cake delivery. Please make sure they are wired and covered with florist tape. If we have to wait, there will be extra charge of $30 per hour.
ALLERGIES
Lena Tambo Cake Design don't cater forspecial dietary requirements (such as nut-free, gluten-free, vegan, dairy free, etc.) Our cakes are prepared in the kitchen that might have traces of nuts, gluten, and eggs. Lena Tambo Cake Design will not be held responsible for ANY allergies.
PAYMENT METHODS
Bank Deposit/Transfer.
BOOKING, PAYMENT, CHANGES, CANCELLATION AND REFUND
To secure the date you need to put non-refundable Deposit of $100.
Balance of payment should be received (cleared) in our bank account within 14 (fourteen) working days before delivery or pick-up day, after which no money will be refunded if the order is cancelled.
If you'd like to change your cake design, please let us know at least 2 (two) months before delivery day. This will give us time to sourced special cake tools, if needed, which most of the time come from overseas. Please note there might be additional cost due to changes on cake design.
Payment Plan is available. Please inform us if you need payment plan.
If for some reason we can't provide the cake (sudden illness), you will get full refund, but we are not liable for any compensation.
In case of accident happened during delivery, you will be refunded partially, but we are not liable for any additional compensation.
Once the cake has been delivered, or picked up, and is out of our hands, we are not liable for any damage.
YOUR CONSENT
By placing an order, you agreed to our Terms and Conditions.